About Us

Results from fillers and skinboosters depend heavily on individual skin, injection technique, the practitioner's experience and how the product was stored after delivery. Outcomes like these are individual responses, not product faults, so they aren't refundable. If you believe the item was contaminated or past its expiry, email us at directdermal@gmail.com and we'll look into it.

Temperature shifts are unavoidable on international air freight. Everything leaves us packed to the manufacturer's storage spec, but arrival temperature will vary with your local climate. Delivery temperature on its own is not grounds for a refund.

Send clear photos and a short video of the damage and we'll refund or reship once verified. Please capture every affected item — damage claims have to be visually verifiable.

Same process: send clear photos and video of the packaging. After review we'll arrange a refund or a replacement shipment.

We source only genuine stock from authorised manufacturers and distributors. Without verifiable evidence of a counterfeit, we can't issue a refund on suspicion alone.

Send photos or any other supporting evidence. We'll review it internally and let you know whether a refund applies and what happens next.

If the volume or components differ from what the product page states, you get a refund.

Manufacturers refresh packaging without notice. As long as the product name, formulation and volume match, the item is considered the same and a packaging difference isn't refundable.

We photograph every order while it's being packed. If you report a missing or incorrect item, we check those packing photos first. If they show the item was left out, we refund or reship. If they show the order was packed correctly and in full, we can't issue a refund or replacement. In a dispute we're happy to share the relevant packing photo as evidence.

We'll pull the courier's tracking record first. If the courier confirms a successful delivery to the correct address, a refund may not be possible. You're welcome to raise a claim with the courier directly, though we can't guarantee the outcome.

We'll review the shipping and delivery records with the courier and come back to you individually. If the courier confirms delivery went through without issue, a refund may not be possible, and any claim would need to go through the courier.

Return the product and send us the return tracking number. Once it reaches us we'll process a refund or a replacement.

Outer cartons take a beating in transit. If the product inside is intact and usable, no refund applies.

If more than three weeks have passed since your order and you're worried about the product's condition, you can return it for a refund or reshipment after we verify it.

Requests of this kind are only possible within 7 days of receipt, and only if the product is unopened and unused. After 7 days, no refund or exchange is available.

Return shipping both ways is at your expense, and any shipping already paid is non-refundable. Returns must be sent at your own cost to our designated return address in Korea, and refunds are issued only after the item arrives and passes inspection. Opened or used products cannot be returned or refunded under any circumstances.

Short delays from flight scheduling, weather or customs inspection are outside our control and aren't refundable.

Return the product and send us the return tracking number. We'll refund or reship once we receive it.

You choose: a full refund, or a fresh shipment of the same order.

You can either return the original shipment or keep it by paying for the extra order. If you keep it, we'll usually apply a partial discount on that extra payment as a courtesy.

All orders are processed in U.S. Dollars. If you pay in another currency, your card issuer may add a conversion or foreign exchange fee, and a refunded amount can differ slightly because of it.